Your lifestyle supermarket

FAQ

1. Can I start shopping without registering?

No, you have to register before placing any orders in marketplacebyjasons.com. However, you can still browse products and register anytime you like. Registration is free and there is no obligation to shop after you have registered.

Why not register now?

2. Why must I select a delivery location before I shop?

Market Place by Jasons may carry different products at different locations. Products that are available in one district may not be available in another. Selecting your delivery district before you shop will give you extra peace of mind that everything you order can be delivered to you.

3. How do I start shopping?

You are able to start browsing and adding items to your basket by selecting a Delivery District. Please refer to Getting Started for more information.

4. How do I find special offers or promotions?

Visit the Manager’s Special section of the site by selecting ‘Manager’s Special’ on the top navigation menu. All products listed there are on promotion. Please refer to Browsing the Store for more information.

5. How do I checkout?

Once you have added items to your Cart, you may Checkout at any time by selecting ‘Checkout’ at the bottom of My Shopping Place. Please refer to Checkout for more information.

6. What payment methods can I use?

You may pay by cash on delivery, cheque on delivery, Market Place by Jasons vouchers on delivery (no change will be given if voucher amount exceeds transaction amount) or by credit card. Please note that you will not be allowed to pay by cheque on first time deliveries. For credit card purchases, Visa, Mastercard and American Express cards are available for use.

7. Is there any upper limit for online shopping in marketplacebyjasons.com?

For security reasons, the total amount of your order cannot exceed HK$10,000 if you are paying by Visa or MasterCard.

8. What if there are mistakes in my order?

Upon delivery, the driver will sign off every delivery with the name, date, and time. If there are any discrepancies, they must be reported to us within three days of receiving the order. You can contact our customer service centre via telephone at 2299-3988, via fax at 2299-2988, or via e-mail to mpjservice@dairy-farm.com.hk.

Market Place by Jasons cannot take full responsibility for any discrepancies if you have specifically requested that the delivery be left outside the door in your absence.

9. What if items are out of stock?

We endeavour to always have your requested item in stock. However, sometimes this is not possible. If your requested items are out of stock, you will be able to choose an available substitute. Product availability should be confirmed during the checkout process.

If any of your chosen products are found to be out of stock after your order has been confirmed, we will contact you directly regarding delivery arrangements.

 

10. What if products are damaged or spoiled?

Market Place by Jasons will replace or refund products that are damaged, spoilt, or out of date. We will also replace or refund products if the wrong product was picked or if a product was not included in your original order.

11. What if there is a mistake on the invoice?

If the invoiced price is different from the product price at time of order, we will refund the difference as described in the pricing policy.

12. How do I cancel my order?

To cancel your order, immediately call our support staff at 2299 3988 or send an e-mail to mpjservice@dairy-farm.com.hk.

13. How can I check my order status and details of my previous orders?

You may check your order status and details of your previous orders by clicking on the ‘My Orders’ button located on the top right corner of the page. Please refer to My Orders for more information.

14. How can I update my personal information?

You may update your personal information by clicking on the ‘My Accounts’ button located on the top right corner of the page. Please refer to Updating Your Personal Details for more information.

15. How do I send my order to a different address?

You may change the location by simply clicking on ‘Change’ at the top of My Shopping Place and select another address from your Address Book. Please refer to My Shopping Place for more information.

16. What should I do if I have forgotten my password?

If you have forgotten your password, you may retrieve it by clicking here. Enter your username, which is the email address you registered with marketplacebyjasons.com and then click the Submit button. An email with a password and link will be sent to reset you password. Please refer to Retrieving Your Password for more information.

17. How do I add the products to my personal shopping List?

You may add a product to your personal shopping list by clicking on ‘Add to List’ of the selected product details page. Please refer to Adding Products to Your Shopping List for more information.

18. What browsers do marketplacebyjasons.com support?

 Marketplacebyjasons.com supports Internet Explorer 7.0 or above, Mozilla Firefox 3 or above, Chrome 10 or above, Opera 10 or above, ,Safari 5 or above and iPad Safari (iOS 5.0+). We use HTML tables, Secure Sockets Layer (SSL), cookies and JavaScript to provide required web services, so please enable them in your browser settings for a better shopping experience. For the best viewing experience, please set display size to 100%.

19. I am not a Hong Kong Resident. Can I still place an order at marketplacebyjasons.com?

You are more than welcome to place an order on our online shopping site to be sent to a Hong Kong address. Please contact our customer service hotline at 2299 3988 or place your order through email to mpjservice@dairy-farm.com.hk.

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