No, you have to register before placing any orders in marketplacebyjasons.com. However, you can still browse products and register anytime you like. Registration is free and there is no obligation to shop after you have registered.
Why not register now?
Market Place by Jasons may carry different products at different locations. Products that are available in one district may not be available in another. Selecting your delivery district before you shop will give you extra peace of mind that everything you order can be delivered to you.
You are able to start browsing and adding items to your basket by selecting a Delivery District. Please refer to Getting Started for more information.
Visit the Manager’s Special section of the site by selecting ‘Manager’s Special’ on the top navigation menu. All products listed there are on promotion. Please refer to Browsing the Store for more information.
Once you have added items to your Cart, you may Checkout at any time by selecting ‘Checkout’ at the bottom of My Shopping Place. Please refer to Checkout for more information.
You may pay by cash on delivery, cheque on delivery, Market Place by Jasons vouchers on delivery (no change will be given if voucher amount exceeds transaction amount) or by credit card. Please note that you will not be allowed to pay by cheque on first time deliveries. For credit card purchases, Visa, Mastercard and American Express cards are available for use.
For security reasons, the total amount of your order cannot exceed HK$10,000 if you are paying by Visa or MasterCard.
Upon delivery, the driver will sign off every delivery with the name, date, and time. If there are any discrepancies, they must be reported to us within three days of receiving the order. You can contact our customer service centre via telephone at 2299-3988, via fax at 2299-2988, or via e-mail to email@example.com.
Market Place by Jasons cannot take full responsibility for any discrepancies if you have specifically requested that the delivery be left outside the door in your absence.
We endeavour to always have your requested item in stock. However, sometimes this is not possible. If your requested items are out of stock, you will be able to choose an available substitute. Product availability should be confirmed during the checkout process.
If the product is found to be out of stock after your transaction has been confirmed, Market Place by Jasons will contact you and suggest a substitute item.
Market Place by Jasons will replace or refund products that are damaged, spoilt, or out of date. We will also replace or refund products if the wrong product was picked or if a product was not included in your original order.
If the invoiced price is different from the product price at time of order, we will refund the difference as described in the pricing policy.
To cancel your order, immediately call our support staff at 2299 3988 or send an e-mail to firstname.lastname@example.org.
You may check your order status and details of your previous orders by clicking on the ‘My Orders’ button located on the top right corner of the page. Please refer to My Orders for more information.
You may update your personal information by clicking on the ‘My Accounts’ button located on the top right corner of the page. Please refer to Updating Your Personal Details for more information.
You may change the location by simply clicking on ‘Change’ at the top of My Shopping Place and select another address from your Address Book. Please refer to My Shopping Place for more information.
If you have forgotten your password, you may retrieve it by clicking here. Enter your username, which is the email address you registered with marketplacebyjasons.com and then click the button. An email with a password and link will be sent to reset you password. Please refer to Retrieving Your Password for more information.
You may add a product to your personal shopping list by clicking on ‘Add to List’ of the selected product details page. Please refer to Adding Products to Your Shopping List for more information.
You are more than welcome to place an order on our online shopping site to be sent to a Hong Kong address. Please contact our customer service hotline at 2299 3988 or place your order through email to email@example.com.